"I have a question..."
+ What trails are open?
Good Question! You can check the trail status here!
+ Will we have a guide with us?
Our Jeep tours are what we like to call "Self-Guided". We give you all the tools necessary to guide yourself through the wilderness without a hitch, all you have to do is pick your destination and go! Having the freedom to go out and get lost is what the adventure is really all about. Why focus on the destination when the journey is right in front of you. Plus... Who wants to listen to a grouchy old guide talk about cacti and rocks anyways...? bleh!
+ Are snacks and drinks included?
We DO include a few basics such as water, ice, and a few "sweet drinks". However, only YOU know what you're hungry for, so why pay us to give you snacks you don't even like. All of our jeeps are equipped with coolers to keep your drinks cool, and your snacks... Snacky. Just remember to stop by the local grocery or convenience store to stockpile up on anything you might want to bring along!
+ What should I bring?
We suggest bringing comfortable clothes, and an extra jacket during the winter months. Yes it does get cold in the desert!
- Hiking Boots (Outdoor shoes),
- Enough Snacks for everyone in the vehicle,
- It's always a good idea to bring a camera!
+ Can I bring my fluffy friend?
Yes, you can! We do allow dogs, however there is an additional $50.00 cleaning fee.
+ What if I get stuck, lost, or the Jeep breaks down?
It is very uncommon that an issue might occur on the trail, but mistakes do happen! If you have an issue on the trail, or require assistance, guidance or any other sort of help just call us at 928-451-2401, we are happy to lend a hand!
+ What if the weather is bad?
Our Jeeps are fully enclosed and can be driven in virtually any weather, however the rocks can be slippery in inclement weather so we do advise extra caution on trails, especially dry creek crossings that may not be so dry!
+ What trails can I use?
You may travel on all public roads, as well as any designated off-roading trails. The term "Off-Roading" is often a common misconception. All Jeep renters, and all public road users in this area, are required to stay ON-roads. “Off” road is when you leave the established road or trail. Please stay on the trail! You should always be driving on a named, numbered, or designated public road or “trail”. Some rock crawling trails are still designated as roads, so even though you are not technically on a road, it is still designated as such. If you have any questions about this, please let us know!
+ What happens if we get into an accident?
MYE Jeep does not supply insurance or collision damage coverage for our vehicles. All incidents that may occur while you're off-road or on-road will be claimed under the driver's insurance policy. We do require that the driver has a "Full Coverage" policy through their insurance provider.
+ What type of insurance do I need?
If you carry a “Full Coverage” insurance policy on your own car, most insurance providers cover you in any vehicle you are driving, including rental cars. This part of your policy would be referred to as "Comprehensive" or "Collision" coverage. You will not require any sort of special "Rental Coverage".
+What are the requirements to rent MYE Jeep?
We require all drivers of the vehicle to be at least 25 years of age, have proof of "Full Coverage" insurance, and hold a valid US drivers license, approved European drivers license, or IDP. The driver must provide a credit card with the same name as driver's license (Even with cash purchases).
+ How many people can I fit in a Jeep?
All of our Jeeps are 4-Door Wrangler Unlimited models, and can carry up to 5 people, however we recommend 4 people for extra elbow room while driving on more advanced trails.
+ Can my friends drive the Jeep too?
Yes, they can! We do require that you add additional drivers to the rental contract before hitting the road, and that any additional drivers also carry "Full Coverage" and a valid US drivers license, approved Euro license, or IDP.
+ What about cleaning fees?
In most cases a cleaning fee is not necessary. However we will charge a $100.00 "Excessive Cleaning" fee if the vehicle is returned with muddy/wet seats or requires clearing of large mud "clumps" around the engine, transmission, or drivetrain components.
+ What if I damage the Jeep?
Our goal is to keep our Jeeps running at all times. If there is a minor mishap on the trail, it can generally be solved immediately without involving insurance by paying a "Damaged Panel Fee", here is what you might expect to pay for damaged parts:
- Bumpers: $300
- Tire: $350
- Shock: $150
- Fender Flare: $150
- Windshield: $250
If major damage is caused to the vehicle, you may use your insurance to submit a claim on the damages to the Jeep.
+ What is the cancellation policy?
Customers will receive a 75% refund or credit with 48 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone or email to cancel or inquire about a cancellation. No-shows will be charged the full price.
Have more questions? Don't hesitate to Contact Us and ask!